Thank you for supporting Vital Hope Foundation. We are a non-profit organization committed to supporting individuals in need of medical and humanitarian assistance.
Your donations play a crucial role in funding our initiatives and helping beneficiaries directly. However, since donations are voluntary contributions made to a charitable cause, refunds are generally not encouraged or provided.
1. Eligibility for Refunds
Refund requests may be considered only under the following exceptional circumstances:
- Duplicate payment: If a donor accidentally makes a double payment for the same cause.
- Technical error: If a transaction fails or an incorrect amount is debited due to a payment gateway or system error.
- Unauthorized transaction: If the donation was made fraudulently or without the donor’s consent.
2. Refund Request Process
To request a refund, please email us at info@vitalhopefoundation.com with the following details:
- Full name of the donor
- Transaction ID or payment receipt
- Date and amount of donation
- Reason for requesting a refund
Our team will verify the details and respond within 7–10 working days. Approved refunds will be processed to the original payment method within 10–15 working days.
3. Non-Refundable Donations
All donations made intentionally to support our causes or beneficiaries are considered final and non-refundable.
Refunds will not be granted if the funds have already been allocated or utilized for the intended charitable purpose.
4. Cancellation Policy
Donations cannot be cancelled once they have been successfully processed.
5. Contact Us
If you have any questions about this Refund Policy, please reach out to us:
Vital Hope Foundation
Email: info@vitalhopefoundation.com
Website: https://vitalhopefoundation.com